"тнιѕ вℓσg ¢συℓ∂ ѕανє уσυя мσηєу ιƒ тιмє = мσηєу" - ∂.мαηנαℓу

Saturday, 4 February 2012

AlfaPeople ITSM 2011 ( Microsoft & ITIL Certified solution) -- New Features

Portal :
  • User login functionality
  • Portal users are contacts in CRM (they do not require CRM user licenses)
  • Quick navigation functionality
  • New Incidents section
  • New Change Request section
  • New Service Request section             
Here is a sample screen from our Portal.                                                                                                                               



     Service Level Agreement:
    • Can define more SLA type records.
    • Can define Service Hours
    • Can attach multiple Customer Portfolios/Contacts/Configuration Items to one SLA record
    Operational Level Agreement:
    • Can define OLA’s for different levels of support
    Customer Portfolio:
    • Able to view the related SLA’s being used for that particular Customer Portfolio record.
    • Able to view the Services that are used by that particular Customer Portfolio record
    Service Portfolio/Catalogue:
    • The form has been made “generic” so it doesn’t relate to one customer. This detail has been move to the link between the Service and Customer Portfolio.
    Configuration Items:
    • Added more detailed fields for each Asset Type
    • Relevant fields shown dependent on “Asset Type” selection
    • Able to view and create links to other Configuration Items

    Contact Information
    For more information on ITSM 2011 or any AlfaPeople products please contact UKsales@alfapeople.com

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